Questions & answers

Questions & Answers Frequently asked questions (FAQ) from our guests

Here you will find answers to frequently asked questions from our guests. If you need further support, we are happy to help you personally.

Course bookings

Can I book just one day of group lessons?

Yes, you can book just one day and then decide whether you want to continue. If you decide to book several days after the first day, you only pay the difference. However, we recommend at least three days, especially for beginners, to learn the basics.

Is pre-registration required for group lessons?

At Christmas and in February/Carneval, yes! During other periodes we appriciate your reservation to secure best experiences for you. We recommend booking online to secure a place.

Do the ski course days have to be taken consecutively?

Yes, the days should be consecutive, as the groups learn something new every day. Otherwise, a group change may be necessary. Please talk to your instructor and our office if you need to change something.

Can I also join a course during the week?

For Rookies plus and advanced skiers (level 2 and higher), it is always possible to join an existing group on MON/TUE/WED. Rookie /beginner classes start Monday and other days with 4 or more people.

Payment options

Can I also pay with a credit card?

We accept cash, ATM cards, or bank transfer and Credit Cards (VISA, Mastercard).

Will I get my money back if the child doesn’t like it?

Refunds are only possible in case of illness or injury upon presentation of a doctor's certificate. Refunds are calculated on a daily basis and are issued as a voucher for your next visit or refunded to your bank account if you booked online.

To avoid the risk of course cancellation, for young children (4-5 years old), it is best to initially book only a trial day, which can be extended on-site.

Special requests

Is it possible to book a group course with a specific teacher?

Yes, but we ask you to let us know your request as early as possible. We will do our best to fulfil your request.

How early should we book a private teacher?

The earlier the better! At least 7 days in advance gives us the best chance of fulfilling your wishes. Bookings can be made on site, by phone, by email or in the online shop.

Children and families

From what age can children take part in the ski course?

For 2 and 3 year olds we offer our Snow Rabbit Crew (45 min.) parents welcome
From 4 years in group lesson from 10-12am (Kids Star Club). No parents please
Full day classes from 5 year old
Snowboarding courses start from the age of 8 (in group lesson).

Can our children be in a group together?

The children are divided according to their skiing ability, age and language. Please state your preference when booking. If the children are not equally good at skiing, the better child must be considerate and go to a lower group.

Is it possible to book lunchtime care for individual days?

Yes, please buy lunchtime care either online with your booking or single days in our office, by 4.30 p.m. the day before.

Our menue exists of soup/main course or alternating of main course/desert and soft drinks.

The lunch care takes place at Appartementhouse Schörghofer wich is non-public. Kids from Level 6 have lunch at Schörgialm if there are enough registrations.

Refunds and cancellations

Do Rookies/1st timers also need a ski pass?

No, mostly not on your first day on skis. Your ski instructor will tell you when you need one.

Is the ski pass included in the ski course?

No, ski passes must be purchased separately from Filzmoos Ski Lift Company (filzmoos.ski) at Partners.

Does the Filzmoos ski school also offer ski rental?

We work with all sports shops in Filzmoos. You can find the addresses of the ski rental shops under Partners.

Course types and programs

What is the difference between a taster day and a normal course?

We recommend the trial day for the Kids Star Club and if you aren't sure whether their child will enjoy skiing yet. If you extend the course after the trial day, it will be credited towards the final price.

Are there also Half-day courses?

Yes, for advanced adults (level 2-4), the Kids Star Club (course for 4-year-olds), and private courses. All other group courses for Kids 5y+ and adult Rookes last 4 hours (2 hours in the morning and 2 hours in the afternoon). Exceptions must be agreed with the ski school management.

In January and March all Kids classes are offered for half days only.

Organization

How are the groups divided?

The groups are divided at the booking with our classification video. Each level has its own beach flag (1-10, KSC for Kids Star Club, Adult Rookies/Beginners, Adult Advanced Level 2-4). If a division does not suit, your teacher will inform you about possible changes.

Our classification videos in the online shop will help you find the right level when booking.

Will we manage it in time if parents and children go to the ski course?

Yes, the groups meeting points are near each other. All courses end at the assembly point and the children are looked after until they are picked up by their parents. But please be on time for pick up!

 Do you have any questions? Do not hesitate to contact us!