Questions & answers

Questions & Answers Frequently asked questions (FAQ) from our guests

Here you will find answers to frequently asked questions from our guests. If you need further support, we are happy to help you personally.

Course bookings

Can I book just one day of group lessons?

Yes, you can book just one day and then decide whether you want to continue. If you decide to book several days after the first day, you only pay the difference. However, we recommend at least three days, especially for beginners, to learn the basics.

Is pre-registration required for group lessons?

At Christmas and in February/Carneval, yes! Outside of the holidays, there is usually always space in the group lessons. We recommend booking online to secure a place.

Do the ski course days have to be taken consecutively?

Yes, the days should be consecutive, as the groups learn something new every day. Otherwise, a group change may be necessary.

Can I also join a course during the week?

For advanced skiers, it is always possible to join an existing group during the week. Basic beginner courses start Monday and other days with 4 or more people.

Payment options

Can I also pay with a credit card?

We accept cash, Maestro/Cirrus/ATM cards or bank transfer and Credit cards (VISA, Mastercard).

Will I get my money back if the child doesn’t like it?

Refunds are only possible with a medical certificate (illness, injury). For young children we recommend to book a trial day first and then decide to continue. We also offer extension days after 3 days to minimize the risk.

Special requests

Is it possible to book a group course with a specific teacher?

Yes, but we ask you to let us know your request as early as possible. We will do our best to fulfil your request.

How early should we book a private teacher?

The earlier the better! At least 7 days in advance gives us the best chance of fulfilling your wishes. Reservations can be made on site, by phone, by email or in the online shop.

Children and families

From what age can children take part in the ski course?

For 2 and 3 year olds we offer our Snow Rabbit Crew (45 min.)
From 4 years in group lesson from 10-12am (Kids Star Club).
Snowboarding courses starts from the age of 10 (in group lesson).

Can our children be in a group together?

The children are divided according to their skiing ability, age and language. Please state your preference when booking. If the children are not equally good at skiing, the better child must be considerate and go to a lower group.

Is it possible to book lunchtime care for individual days?

Yes, please buy lunchtime care one day in advance in the office, by 4.30 p.m. the day before at the latest.

Refunds and cancellations

Do beginners/1st timers also need a ski pass?

No, your ski instructor will tell you when you need one.

Is the ski pass included in the ski course?

No, ski passes must be purchased separately from Filzmoos Ski Lift Company. You can find the prices under Tickets and prices.

Does the Filzmoos ski school also offer ski rental?

We work with all sports shops in Filzmoos. You can find the addresses of the ski rental shops under Equipment and rental.

Course types and programs

What is the difference between a taster course and a normal course?

A taster course is better if the child is very young and if you are uncertain if it will like it already. If the course is extended, the price of the 1st day is deducted from the course you choose.

Are there also Half-day courses?

Yes, for advanced adults, in the Kids Star Club (course for 4-year-olds), and private courses. All other group courses last 4 hours (2 hours in the morning and 2 hours in the afternoon). Exceptions must be agreed with the school management.

Organization

How are the groups divided?

The groups are divided at the booking with our classification video. Each level has its own beach flag (1-10, KSC for Kids Star Club). If a division does not suit you, speak to your teacher about possible changing groups. Our classification videos in the online shop will help you find the right level when booking.

Will we manage it in time if parents and children go to the ski course?

Yes, the groups are divided near each other. All courses end at the assembly point and the children are looked after until they are picked up by their parents.

 Do you have any questions? Do not hesitate to contact us!