Questions & Answers Frequently asked questions (FAQ) from our guests
Here you will find answers to frequently asked questions from our guests. If you need further support, we are happy to help you personally.
Is pre-registration required for group lessons?
At Christmas and in February/Carneval, yes! During other periodes we appriciate your reservation to secure best experiences for you. We recommend booking online to secure a place.
Will I get my money back if the child doesn’t like it?
Refunds are only possible in case of illness or injury upon presentation of a doctor's certificate. Refunds are calculated on a daily basis and are issued as a voucher for your next visit or refunded to your bank account if you booked online.
To avoid the risk of course cancellation, for young children (4-5 years old), it is best to initially book only a trial day, which can be extended on-site.
How early should we book a private teacher?
The earlier the better! At least 7 days in advance gives us the best chance of fulfilling your wishes. Bookings can be made on site, by phone, by email or in the online shop.
From what age can children take part in the ski course?
For 2 and 3 year olds we offer our Snow Rabbit Crew (45 min.) parents welcome
From 4 years in group lesson from 10-12am (Kids Star Club). No parents please
Full day classes from 5 year old
Snowboarding courses start from the age of 8 (in group lesson).
Is it possible to book lunchtime care for individual days?
Yes, please buy lunchtime care either online with your booking or single days in our office, by 4.30 p.m. the day before.
Our menue exists of soup/main course or alternating of main course/desert and soft drinks.
The lunch care takes place at Appartementhouse Schörghofer wich is non-public. Kids from Level 6 have lunch at Schörgialm if there are enough registrations.
Is the ski pass included in the ski course?
No, ski passes must be purchased separately from Filzmoos Ski Lift Company (filzmoos.ski) at Partners.
Does the Filzmoos ski school also offer ski rental?
We work with all sports shops in Filzmoos. You can find the addresses of the ski rental shops under Partners.
Are there also Half-day courses?
Yes, for advanced adults (level 2-4), the Kids Star Club (course for 4-year-olds), and private courses. All other group courses for Kids 5y+ and adult Rookes last 4 hours (2 hours in the morning and 2 hours in the afternoon). Exceptions must be agreed with the ski school management.
In January and March all Kids classes are offered for half days only.
How are the groups divided?
The groups are divided at the booking with our classification video. Each level has its own beach flag (1-10, KSC for Kids Star Club, Adult Rookies/Beginners, Adult Advanced Level 2-4). If a division does not suit, your teacher will inform you about possible changes.
Our classification videos in the online shop will help you find the right level when booking.







