Here we have collect the most common questions we have received over the years. It perhaps won’t answer all of your questions, but we hope that this little guide is of help. In special situations these answers may not be correct, so please contact us anytime! We are happy to assist you in person!
Is the Ski Pass included in the Ski Course?
Ski Passes are sold separately. Children born before 2004 have the option to purchase a special lift pass from our office. You find the rates at http://holiday.skiamade.com/skitickets/
Do Novices need a Ski Pass?
No. Your instructor will advise you which ticket type is the most suitable for you when you need one.
Do you offer half-day courses?
We offer half-day courses for advanced/intermediate/expert adults, in our Kids Star Club (3-4-year-olds), Snowboarders, Nordic Skiing and private instruction. All other courses are four hours long (two hours in the morning, two hours in the afternoon).
Can you place our children in the same group?
Group assignment is generally based on skill, age and language. If your children have approximately the same skills level, please inform us before group assignment and we will do our best to place them in the same group! Should one child ski better, this child must then care for the other(s) during the lessons.
Do we have to take the 5-6 day course, or is it possible to take a shorter course?
The group programs are designed for weeklong participation, with ski races and fun at the end of the week. It makes sense to take part in all the fun! But of course you can choose fewer days.
Will I pay a higher price if I first book a three-day course, and then add on two/three days, compared to booking the full week all at once?
Yes! When you book a course at least three days long, you can choose to add on days (up to 3 more) and pay just a few Euros more.
Is it realistic for both parents and children to take ski courses?
Yes! The grading for all participants is held in our meeting/grading area which are only a few meters away from each other. The children will be cared for until picked up by their parents.
How do you assign groups?
We have gradings on our nursery slope behind the office for all those who have skied before. First-timers are asked to come to their meeting points stated on their ticket and will then be assigned into groups according to age and language. There is no problem to change group, should it not be suitable.
Are the course rates refunded if the children do not like it?
Generally, refunds are only possible by illness or injury (with doctor’s note). But, we do have a variety of offers (introduction course, extending courses, etc.), which reduce the “risks” for you. Should something go wrong after all, you can always reschedule or change course within the offers of Ski School Filzmoos.
Can I rent the equipment through the Ski School, or do you have a partner?
There are four sports retailers in Filzmoos, all very good. We work together with these stores. You find the retailers at http://holiday.filzmoos.at/e-w-filzmoos-verleih.html
If I don’t like the course I started, can I switch to another? (For example from a snowboard course to a ski course)
No problem. Please inform the ski school office, so that we can rebook the course.
Is it possible to start a course during the week?
Generally, groups are assigned on Sundays and Mondays, but intermediate skiers can start taking classes any day during the week. New beginner courses also start on Thursdays on request (Min 3 people).
Is it possible to reserve a group course with a specific instructor?
Mostly this is not a problem, but we ask that you inform us as early as possible per phone, fax or E-mail. By group courses we cannot guarantee that your choice instructor is available.
How soon do we need to book a private instructor?
As soon as possible, but at least one day in advance. Should you for some reason not have booked your private instructor earlier, you are always welcome to ask if someone is available. You can make your reservations over phone, fax, by E-mail or in person at the ski school office.
Is it possible to have lunch babysitting single days?
Yes, but we ask you to purchase it a day in advance (or at the very latest in the morning until 11 am) at the ski school office.
From what age can children participate in ski courses?
For three/four-year-olds we offer a half-day course (Kids Star Club), while the older children have class all day. We recommend that children should be 8 years old for the snowboard course, but younger children are also welcome.
What’s the difference between an introduction course and a regular course?
The difference is that with the introduction card the child has the opportunity to try if he or she likes it. Is the course extended for more days, the price for this card is deducted from the normal course rates.
Do you have Dutch and English-speaking instructors?
We have Dutch ski instructors, and some of the Austrian staff also speaks a little Dutch. Most of our ski instructors speak at least some English (some are even Native speakers). We cannot guarantee that you will be assigned to an instructor that speaks your language, but please let us know your preferences. We will try to accommodate your wishes.
Do I have to make advance reservations for group courses?
Generally we have enough space in the group courses. Though, in February groups can be booked out quickly. We recommend that you book online to speed up the registration process at the ski school office.
Do I have to take classes consecutive days?
Classes should be taken consecutively, because your group will learn new things every day. Should you skip days you might have to change groups. Please consult your ski instructor.
Do you accept credit cards?
We accept cash, EC/Maestro/Cirrus-Card and bank transfer. Sorry, no credit cards!
Is it possible to take a one-day class?
We recommend at least three days; then you also have the benefit of only paying the extension rate if you wish to extend the course. The course program is developed for a week. We highly recommend that beginners take a minimum of a 3-6 day course, so that you have some basic skills to safely bring you down the slopes.
We wish you lots of skiing fun at Ski School Filzmoos!